Tracker Version 4 

Objective testing and accurate documentation are more important, and more affordable, than ever. Tracker from JTech Medical gives you the tools to raise the level of your patient evaluations, documentation, outcomes tracking, patient education/retention and billable services.

During the installation process of Tracker 4.51.09 or older, the file copying process halts at 95% or 96% and a message appears which reads:

You do not have access to make the required system configuration modifications. Please rerun this installation from an administrators account

You may be attempting to install a version of Tracker 4 which includes an automated installation of Adobe Acrobat Reader 5. You likely already have a newer version of Adobe Acrobat, and the newer version prevents Reader 5 from being installed.

The Tracker 4 installer interprets this as a lack of administrator rights, and gives the error at the end of installation.

To work around this issue, the user should uninstall the "newer" version of Adobe Reader, then install Tracker 4. Adobe Reader 5 will be installed along with this. After installation is successful, you can remove Adobe Reader 5 and install a "newer" version of Adobe Reader.

The only permanent resolution to this is to upgrade to a version of Tracker software that does not automatically install Adobe Acrobat Reader.

Add a Comment

Help Us Improve!

While perusing our support articles, if you find an article confusing or you feel it could be written better, just click add a comment and leave your concerns.  

Our Customer Service department will attempt to address your concerns as soon as possible.  Thank you for helping JTECH help you☺