Tracker Version 4 

Objective testing and accurate documentation are more important, and more affordable, than ever. Tracker from JTech Medical gives you the tools to raise the level of your patient evaluations, documentation, outcomes tracking, patient education/retention and billable services.

When the Tracker program is closed and the AutoBackup process begins, the following error message appears:

AUTOBACK.EXE has encountered a problem and needs to close. We are sorry for the inconvenience.


The AutoBackup program keeps only the 10 most recent backup .ZIP files in the database folder. The files have likely become too prolific.

1) Navigate to the data folder for the database in question

2a) Select the "View" menu on the Explorer window and choose "Details". This will sort the files into a manageable list.

b) Sort the files by either Name or Type. This will group the ZIP files together. They begin with the letters TRBK and are followed by an ordenal number indicating their sequence. (i.e TRBK00034.ZIP)

4) If necessary, make a backup of these files by copying them or moving them to another folder.

5) Delete all remaining TRBK files, leaving only the standard JD files.

6) Run Tracker Version 4 and attempt the operation again.

Add a Comment

Help Us Improve!

While perusing our support articles, if you find an article confusing or you feel it could be written better, just click add a comment and leave your concerns.  

Our Customer Service department will attempt to address your concerns as soon as possible.  Thank you for helping JTECH help you☺