Tracker Version 5
Tracker Version 5 Software is the heart of the Tracker Functional Testing and Documentation System. With our most intuitive interface ever, Tracker Version 5 Software simplifies patient file management, provides comprehensive Intake and Physical/Neurological documentation, seamlessly integrates all Tracker 5 modules (like Objective Inclinometry for Range of Motion, Hand Evaluation, FCE and Impairments), and streamlines report writing.
When trying save data to a networked database, an error appears and prevents the operation.
The error reads: External Exception Error EEFFACE
The problem is caused primarily by an intermittent loss of network connectivity during testing. The Tracker™ 5 software loses its connection to the database and is unable to resume the connection properly when the user attempts to write to the database.
If the network is wireless, consider connecting a network cable to see if the situation improves.
Consider placing the database on the local computer on a trial basis to see if the situation improves.
While perusing our support articles, if you find an article confusing or you feel it could be written better, just click add a comment and leave your concerns.
Our Customer Service department will attempt to address your concerns as soon as possible. Thank you for helping JTECH help you☺
Add a Comment