Tracker 5 may lock up when you see the Device Wake-Up screen. This may be related to audio files playing on the computer. If you attempt to adjust the volume with the slider near the system clock, you may find that locks up also. This is likely caused by a problem with your audio driver on your PC however to allow Tracker to continue to work despite this, you may disable audio in Tracker by clicking the system dropddown menu, selecting Audio, and choosing Disable.
If this does not resolve your problem, contact JTECH Medical Customer Service for assistance.
While perusing our support articles, if you find an article confusing or you feel it could be written better, just click add a comment and leave your concerns.
Our Customer Service department will attempt to address your concerns as soon as possible. Thank you for helping JTECH help you☺