Errors and Messages
A number of errors and messages exist that will be displayed on the LCD when certain conditions are met. Each message is displayed with a message number as described below.
| Message # | Descripion | |
| 2: | Check Connection To Secondary | This message is displayed when the Primary inclinometer is expecting to be able to communicate with the Secondary inclinometer but cannot. |
| 3: | Primary Calibration Is Corrupt | This message is displayed if a data error is detected when loading the Primary inclinometer calibration data from memory. |
| 4: | Secondary Calibration Is Corrupt | This message is displayed if a data error is detected when loading the Secondary inclinometer calibration data from memory. |
| 5: | Primary Sensor Error | This message is displayed when the Primary inclinometer experiences a failure of its main sensor. |
| 6: | Test Data Read Error | This message is displayed when there is a problem reading the saved test data from memory in the review mode. |
| 7: | Test Not Saved | This message is displayed if a data error is detected when saving test data to memory. |
| 8: | Test Not Loaded | This message is displayed if a data error is detected when loading saved test data from memory in testing mode. |
| 50: | There Are No Empty Tests | This message is displayed if there are no free tests in the available tesing range and the start of a new test is being attempted. |
| 51: | There Are No Saved Tests | This message is displayed when attemping to enter the review mode and no saved tests exist in memory. |
Dualer IQ Pro Potential Problems
| Problem | Probable Cause | Possible Solution |
| Does not appear to respond to the charger. The colored LED does not light. | Bad Connection or Inoperable Battery | Check the USB daisy chain connection to the charger and the connection to the wall outlet. If the LED does not light up after 60 minutes, contact JTECH Customer Service for repair options. |
| A button will no longer click when pressed. | Possible damaged button | Please contact JTECH Support for repair options. |
| LED blinks rapid orange and does not stop. | Dead battery indicator | Charge for one complete cycle (up to 4 hours) and attempt to use it again. |
| The Primary inclinometer will not turn on. | The software has locked up or the battery charge is fully depleted. | 1. Use a paper clip to press the miniature reset switch located on the bottom of the inclinometer. Try to turn the device on. 2. Connect the Primary inclinometer to the charger and wait one hour. If the battery is deeply discharged it may take this long for the inclinometer to respond when plugged into the charger. 3. Otherwise contact JTECH support for repair options. |
| The angles being displayed in the test mode do not correspond with the movement of the device. | 1. Ensure the device is being moved in the same plane as what is selected in the test screen. 2. Ensure the device has proper calibration. |
|
| The Secondary inclinometer will not connect to the Primary inclinometer. | 1. Ensure the cable is fully inserted in both devices. 2. Ensure that the Secondary inclinometer is connected prior to entering the first zero for a test. 3. Ensure the Primary inclinometer does not have a critically low battery. |
What happens if my instrument does not recharge?
Because of the sensitive electronics inside, the Dualer IQ Pro is not designed for battery replacement in the field. If an instrument fails to hold a charge, contact JTECH Medical Customer Service for repair or replacement options.